I want every client to start with confidence. Here is exactly how refunds, cancellations and pauses work.
Before coaching starts
If you change your mind within [7] days of payment and before your first coaching session, you will receive a full refund.
Minimum term
Packages with a minimum term (for example, 3 months) are billed monthly and continue through the end of that term. Coaching requires consistent effort over time, and the minimum term reflects that.
Cancelling after the minimum term
After the minimum term, coaching continues month to month. Cancel any time with [7] days' notice before your next billing date by emailing me. You keep access until the end of the paid period.
Partial months
Fees already paid for the current billing period are non-refundable once coaching for that period has begun.
Pauses
Coaching can be paused for up to [4] weeks for planned events such as surgery, illness or extended travel. Pauses must be arranged in advance, and the minimum term is extended by the length of the pause.
Medical exceptions
If a doctor advises you to stop training, send me a note from your doctor and I will pause your coaching or refund any unused full months.
Your legal rights
If you live in the UK or EU, you may have a 14-day right to cancel. If you ask for coaching to start within those 14 days, an amount for the coaching already provided may be deducted from your refund. Nothing in this policy limits rights you have under the law where you live.
Payment disputes
If something looks wrong with a charge, please email me first so I can fix it quickly. I keep records of the coaching delivered (programs, check-ins and messages) to resolve any dispute fairly.
How to request
Email [contact email] with your name and the reason for your request. Approved refunds are returned to the original payment method within [10] business days.